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Free shipping on all orders over €60. Check Out our Spring/Summer Collection! All products are made in Spain!

FAQ

FAQ

SIZE GUIDE

FAQ – Frequently Asked Questions

 

In which countries is it possible to buy online?

“Perez The Mouse” only ships to Ireland and the UK for the time being. If you live in another country, please drop us a line and we will try to help you.

 

How long will my order take to arrive?

Standard delivery times take 3 to 5 working days and express deliveries. If you need your order earlier, please let us know and we will try to help you.

 

How much do I pay for delivery service?

Standard delivery is 6.95€. For orders over 60€ there is no delivery cost.

 

How long do I have to return an item?

All returns must be made within 1 month of the e-mail confirming shipment. This is in addition to the legal right of withdrawal of 14 days from receipt of the items.

 

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase. In order to receive a full refund, the items must be in perfect condition and internal labels must be intact.

 

How long do I have to make an exchange?

All exchanges must be made within 1 month of the e-mail confirming shipment.

 

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

 

What payment method can I use to make my purchase?

Currently, we only accept bank transfers and PayPal payments. Nevertheless, you only need any credit card (Visa, MasterCard, American Express, etc.) to create a PayPal account, one of the safest payment methods all over the internet.

 

Is it safe to use the PayPal payment gateway?

PayPal is one of the safest payment methods all over the internet. All data is SSL-encrypted before transmission. If you wish, you can contact us before placing your order so that we can advise you on this particular matter.

 

Is it safe to shop on “Perez The Mouse”?

Yes. You can shop with total peace of mind as we make every effort to ensure we have the resources that guarantee the security of your purchases and details.

 

Who is behind “Perez The Mouse”?

“Perez The Mouse” is a VAT-registered company based in Dublin, Ireland. It is currently managed by founder and owner Mercedes Buesa. If you have any question related to this matter, please drop us a line at mercedes@perezthemouse.com

 

Cookie and privacy policies

We use custom and third party cookies to improve our website by analysing its traffic and usage. All personal data is safely stored under the responsibility of “Perez The Mouse”. Please read more about these policies here [LINK].

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